24/7 Customer Support in Cloud Web Hosting
We acknowledge the significance of receiving assistance promptly, so our cloud web hosting services include 24/7 technical support along with several means of contact. In case you don't have an account yet, you can give us a call or take advantage of our live chat and chat with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up ordering a service that you cannot use effectively. In case you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs further investigation. Unlike the vast majority of providers on the market, we answer to all the tickets within one hour, so you will not have to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You can try our support services even before you buy a semi-dedicated server account from us since we have telephone and online chat support for pre-sales, billing and basic questions. Our agents will assist you to choose the right package or give you info about our servers, to check whether the system requirements for your sites are met. In case you are an active client, you'll also be able to contact us via email or through our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We warrant that when you use any of these 2 ways of contact, you will get a response within less than an hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the hosting services of other companies, even large ones, you'll be able to compare the reply time because it often takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
When using our Linux VPS service, you won't have to wait for more than one hour to receive support for any type of problem that you could have regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all the support tickets which you open from your billing Control Panel or email messages that you send to our technical support crew. Furthermore, we have local telephone numbers in a couple of countries around the globe and a live chat service where we are able to assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 via the various methods of communication, so whatever your question or issue is, there'll always be someone to help you out right away. If you need assistance with third-party software, that you cannot deploy or which gives you troubles, you can take advantage of the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time guarantee, you will take advantage of quick support when you buy a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, as a result every time you open a support ticket through your billing account or you send an email related to any kind of problem with your server or the pre-installed software on it at any time of the day, you will get an answer within the hour, even during holidays. Our ticketing system is the perfect option in case the issue involved requires longer time to be resolved or if it needs to be forwarded to our admins, since it's easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to call us or talk to a live representative via our chat service. If you include the Managed Services upgrade to the server plan, our admins can also support you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.