A ticketing system is the most widely used channel of communication that hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to resolve an issue that takes a certain period of time to investigate or that needs to be forwarded to a server administrator. Thus, all comments supplied by either party will be kept in one location in the event that somebody else needs to work on the problem in question and the information in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, so you will have to log in and out of at least 2 accounts in order to accomplish a specific operation or to touch base with the company’s client care team. In case you want to manage a number of domains and each one of them is hosted in a separate account, you’ll have to use an even larger number of accounts simultaneously. Furthermore, it could take a considerable span of time for the provider to answer your ticket request.

Integrated Ticketing System in Cloud Web Hosting

Our cloud web hosting feature an integrated ticketing system, which is an essential part of our in-house built Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia will allow you to manage everything related to the web hosting service itself in the same location – invoices, files, e-mails, support tickets, etc., eliminating the necessity to log in and out of different admin dashboards. In case you have any pre-sales or technical questions or any problems, you can open a ticket with just several clicks of the mouse without having to leave your hosting Control Panel. During the process, you can choose a category and our system will offer you a number of help articles, which will give you additional info and which may help you resolve any specific issue even before you actually post a ticket. We guarantee a response time of maximum sixty minutes, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is built into the Hepsia hosting Control Panel, which we have created for our semi-dedicated servers, which means that you won’t require one more platform to get in touch with our customer service team – you can do that on the spot in the event that you come across an issue. Opening a new ticket requires several mouse clicks and finding an older one is just as simple. With our intelligent search filter, you can swiftly find any ticket that you’ve already opened. You can post a ticket at any particular time as our technical support team representatives are available to you day and night and respond in less than 60 minutes, even though it seldom takes this much to receive a response. With the Hepsia Control Panel, you will have everything in a single location and you can just forget about the need to log in and out of two or more platforms to solve a simple problem.