A live chat is a real-time way of communication between a hosting provider's support crew and its clients. It is an efficient method to get some info about the web hosting services or get some problem resolved because you are speaking with a live agent. The benefits of using a live chat service instead of calling or opening a support ticket are the low possibility of mistakes when you exchange info such as usernames or domain names, the quicker response time because the communication is real-time plus the fact that you don't have to stay on the chat constantly - you're able to do something different while the agent investigates the issue involved. Also, you're able to become a part of a live chat room from any computer that's connected to the world wide web, avoiding the phone charges that you will need to pay in case you're calling to another country.

Live Chat Support in Cloud Web Hosting

As we consider the fact that a number of problems are usually resolved if you speak with a live person, we provide a live chat service for all our prospective and active clients. The chat is accessible every day and our customer care agents will assist you with a number of questions and situations. If you are not our client yet, you are able to find out more about our cloud web hosting plans and the web hosting environment in general in order to be certain that your sites will run efficiently on our servers. In case you already have an account and you have some questions or you experience any problems with any of our services, you will be able to get in touch with us through the live chat and we can provide the required details or help you troubleshoot the issue. You will have to open a trouble ticket for some issues which require longer time or the help of a sysadmin, still for a variety of standard troubles you will receive help right away.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as standard with our services, which means that when you have any kind of questions concerning our semi-dedicated servers, you will be able to contact our customer support team at any moment no matter if you have already obtained an account or not. Generally, the chat service is for billing, pre-sales and basic questions and difficulties, but we're able to assist you with a lot of tech questions too. We will help you choose the optimal package for your sites in case you do not have an account yet, we can reply all of the billing questions or issues you have or we can assist you with setting up your new email address on your personal computer or smart phone - all the aforementioned will be done promptly because our live chat service is accessible all day, every single day. Any time you want support, you can speak to an agent and save a long time.