In case you are a website owner, a problem may always show up and it does not automatically need to be associated with the hosting service itself. For example, something may go wrong when you bring a software application up to date or some critical content might be modified or erased accidentally. No matter what the essence of the problem might be, you will have to contact the respective client support team and ask them to restore a backup or to assist you in fixing the problem that you are experiencing. How quickly they’ll do it will predetermine the amount of time that your websites will be inaccessible. For specific websites like community portals or shopping portals, a continual unreachability can too often mean lost clients and money. With that said, it is pretty important that you use the services of a web hosting company that offers not only a very good technical support service, but also a quick one.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from our company, you can just forget about waiting around for hours and hours on end, or even all day, to get a response to an email or a support ticket. No matter when you get in touch with us, we’ll assist you within less than one hour with any technical or sales inquiries you may have. The fact is, our real reaction time scarcely ever surpasses 20 to 30 minutes. As we’re available to you 7 days a week, you will always get support in a well-timed fashion and we are aware of how vital that is in the Internet era. Soon after you contact us, we will respond to your questions. If you experience any technical predicament, we will resolve it on your behalf, or we’ll provide you with all the needed information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we recognize exactly how vital it is to get well-timed support, we guarantee that you will never have to wait for more than one hour to obtain a response to any support ticket that you send via your semi-dedicated server Control Panel. In fact, you will seldom need to wait for more than 20 to 30 minutes and this is valid for any question regardless of its nature – billing, general or technical. Plus, our tech and client support team is available to you 24 hours a day, which implies that even if you post a ticket during public holidays, you’ll invariably obtain a blazing-fast reply, which will include the answer to a question, the solution to a problem or the information needed to solve an issue yourself – in case there is something that you have to do on your end. If you use our services, you’ll never need to spend a day hanging around awaiting an answer like you would with lots of other web hosting providers.