A 99.9% Server Uptime
Our cloud web hosting system is based on a stable, enterprise–class hardware architecture and a strongly tweaked variation of Linux. Thus, regardless of what your site is, or how many site visitors you have, or even in case there is a DDoS attack, our physical servers will remain up and running and your websites will remain visible online.
All cloud web hosting plans come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
To be able to supply a quality web hosting service, you can scarcely rely on the default network configuration in a datacenter. We’ve set up our own custom network in order to ensure an extremely fast connection speed with the outside world.
And because of this, no matter which datacenter facilities you pick: our US data center, our UK data center, in our FI data center, in our Eastern Europe data center or our AU data center, you will take advantage of an assured 99.9% network uptime. And this guarantee is available with all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to lower all potential risks with our cloud hosting plans and even though our company offers topflight customer support, there are situations when the client is just not happy with what we offer. Or he wants to migrate to a more robust hosting service, such as a VPS server or a dedicated server.
This is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not completely satisfied, you will get a reimbursement.
24/7 Technical Support
If you’ve ever been forced to wait for hours for a reply, you know how annoying this can be, particularly if your website is at stake. This is exactly why our company offers you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our technicians will be here and they will respond to you within 1 hour. And the best thing is that their average support ticket response time is below twenty minutes!