Customer Support Channels
A 1–Hour Support Ticket Response Time Guarantee
We offer a one–hour response guarantee for any trouble ticket or e–mail that you submit to the customer service team. We will swiftly reply to all standard queries and forward right away the matter to our administrators if additional assistance is required. If you take advantage of our Managed Services package, we’ll carry out any of the included server administration services at a time that has been agreed upon beforehand.
A Topflight Customer Care Service
Should you require help while using our Web Site Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server for you, do contact our client support staff anytime via the ticketing system. Plus, should you need help managing your server, you can order our Managed Services package, that includes Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting procedures, backup hard disk drive space, etc.
An Easy–to–Navigate Help Area
We have provided our Web Site Control Panel with a comprehensive knowledgebase, which offers detailed explanations of its features and functions. Besides, we have created detailed video tutorials that will further explain to you how to carry out a particular operation or resolve a typically experienced problem. The how–to articles and the tutorial videos are readily reachable from every section of the Web Site Control Panel through the Help and Videos buttons situated in the top right corner.